Security Policy

Security Policy

Effective Date: October 2025
Company: Cellular Planet Ltd.
Email: info@cellularplanet.shop
Phone: (868) 744-CELL (2355)

  1. Purpose

This Security Policy outlines the measures Cellular Planet Ltd. (“we”, “us”, “our”) takes to protect customer data, payment information, and our digital infrastructure. It also defines responsibilities of customers to help maintain a secure environment.

  1. Scope

This policy applies to:

  • All digital services, including cellularplanet.shop and any affiliated apps or online platforms.
  • In-store systems and devices used to process payments or store customer information.
  • All employees, contractors, and service providers who access or process customer data on our behalf.
 
  1. Data Transmission and Storage
  • Encryption: All sensitive data transmitted over our website is encrypted using industry-standard SSL/TLS protocols.
  • Payment Security: Online payments are processed through PCI DSS-compliant third-party gateways (e.g., First Atlantic Commerce). We do not store card details on our servers.
  • Customer Accounts: Passwords are hashed and stored securely. Customers are encouraged to use strong passwords and enable multifactor authentication where available.
 
  1. Fraud Prevention
  • Orders may be verified for authenticity. For example, persons making online payments but not collecting the items themselves may be asked to provide a selfie with their ID and the card used to prevent fraudulent transactions.
  • Suspicious activity may trigger order review or temporary account suspension.
  • We monitor transactions and use automated tools to detect potentially fraudulent behaviour.
 
  1. Physical Security
  • All servers and company-owned devices are located in secure facilities with restricted access.
  • Employees are trained on safe handling of customer data and company devices.
 
  1. Access Control
  • Only authorized personnel can access systems containing customer or payment information.
  • Service providers with access are bound by confidentiality agreements and must comply with this Security Policy.
 
  1. Customer Responsibilities

Customers play a key role in maintaining security:

  • Keep account passwords confidential and change them regularly.
  • Report suspicious emails, messages, or transactions immediately to info@cellularplanet.shop.
  • Do not share payment information or personal credentials with unauthorized parties.
 
  1. Incident Response
  • In the event of a data breach or security incident, we will investigate immediately and notify affected customers as required by law.
  • Measures will be taken to contain and prevent recurrence of the incident.
 
  1. Policy Updates
  • This Security Policy may be updated periodically to reflect changes in law, technology, or business operations.
  • Updates will be posted on our website with the effective date revised.
 

Contact Us

If you have questions or concerns about this Security Policy:
📧 info@cellularplanet.shop
📞 (868) 744-CELL (2355)

Credit Card Information

Cellular Planet does not store or retain your credit card details. All payment processing is handled securely through our trusted Credit Card Payment Gateway Provider, First Atlantic Commerce, which complies with the highest standards of the Payment Card Industry Data Security Standard (PCI DSS).

Data Encryption

To protect your privacy, we encrypt sensitive information such as credit card details using Secure Sockets Layer (SSL) technology. This ensures that your Personally Identifiable Information remains safe during transmitted